Refund policy

Return & Refund Policy – Khaaswear

At Khaaswear, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.

🔁 Returns

  • You can request a return within 7 days of receiving your order.
  • Items must be unused, unwashed, and in original packaging with tags intact.
  • Returns are only accepted for:
    • Defective or damaged items
    • Incorrect product received

🚫 Non-Returnable Items

  • Items purchased on sale or clearance
  • Used or washed products
  • Customized items (if applicable)

💸 Refunds

  • Once your return is received and inspected, we will notify you of the approval status.
  • If approved, your refund will be processed within 5–7 working days.
  • Refunds will be issued via:
    • Bank transfer / JazzCash / EasyPaisa (as per customer preference)

🔄 Exchanges

  • We offer exchanges for size issues only (subject to stock availability).
  • Exchange requests must be made within 7 days of delivery.

🚚 Return Shipping

  • Customers are responsible for return shipping charges unless the item is defective or incorrect.

📩 How to Request a Return

  • Contact us via:
    • WhatsApp: 03273551010
      Email: khaaswear.store@gmail.com
  • Share your order number and reason for return.